In certain cases the SiteCare team will require access to your hosting account in order to troubleshoot hosting configurations, server issues, read logs, or open support tickets on your behalf.

Your web host is where your website files and database are stored. Web hosting and domain registration are sometimes provided by the same company, but not always. For example, it's very common to have a domain registered at GoDaddy, while web hosting is provided by Pagely.

How to grant SiteCare access to your web host
Here are instructions for how to share web hosting access with our team in the most secure way possible, from the most popular web hosts. If your web host isn't seen in this list, please coordinate sharing access with our Client Success team by contacting support@sitecare.com.